Dispute a Review | RateMyAgentNaija

What Can Be Disputed?

Not every negative review is grounds for a dispute. RateMyAgentNaija only investigates disputes that meet one or more of the following criteria:

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Valid Grounds

The reviewer was never your client — completely fabricated
The review contains false factual claims (e.g. wrong transaction amount, wrong property)
The review was posted by a competitor or is clearly malicious
The reviewer is using the platform to extort you
The review contains personal information that violates privacy

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Not Valid Grounds

A negative review from a real client, even if you disagree with it
A review that mentions a genuine issue from the transaction
A low star rating with no specific false claims
A review you simply don't like

Remember: RateMyAgentNaija exists to give clients a voice. Disputes are not a way to remove legitimate feedback — they're a mechanism to protect agents from genuinely false or malicious content.

How the Dispute Process Works

1

File Your Dispute

From your Agent Dashboard, go to My Reviews and click "Dispute This Review" on the review you believe is inaccurate. Provide your reason and any supporting evidence (screenshots, messages, transaction records).

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2

We Notify the Reviewer

The reviewer is informed that their review has been disputed. They are given 48 hours to respond and provide their own supporting evidence — messages, receipts, or any other documentation.

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3

Moderation Review

Our moderation team reviews the dispute, all submitted evidence, and the platform history of both parties. The review remains live during this investigation — we do not remove reviews pending a dispute decision.

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4

Decision Within 5 Business Days

We aim to resolve all disputes within 5 business days. Both parties are notified of the outcome by email. Possible outcomes:

Removed — Review deleted if determined to be false, malicious, or from a non-client
Edited — Specific false claims removed, honest portion retained
Upheld — Dispute rejected; review stands as submitted by the client

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Before You Dispute — Try Responding

The most powerful tool you have is your public response. Clients reading your profile see how you handle criticism. A calm, professional response to a negative review often builds more trust than the review erodes.

From your dashboard, you can respond publicly to any review. Potential clients see your reply alongside the original — this is often more persuasive than a dispute.

Frequently Asked Questions

Can I dispute a review from an anonymous client?

Yes. If you believe the anonymous reviewer is not a real client, submit your dispute with any evidence that their described transaction doesn't match your records. Our team will cross-reference what we can.

Is there a limit on how many disputes I can file?

There is no strict limit, but misuse of the dispute system — repeatedly disputing legitimate reviews — may result in your account being flagged. Disputes are intended for genuinely inaccurate content.

What if I disagree with the moderation decision?

You can submit an appeal within 7 days of the decision by emailing disputes@ratemyagentnaija.com with new evidence. Appeals without new evidence are not accepted.

Will the reviewer know who filed the dispute?

The reviewer will be notified that the review has been disputed, but only factual details needed for the investigation are shared — not your personal contact information.

Can a client also dispute an agent response?

Yes. If an agent responds to your review with false claims or harassing language, you can report the response using the flag on the response. Agent responses are held to the same standards as reviews.

How to Dispute a Review